Fire Alarm Service Technician

Description:

Convergint is seeking a full-time, enthusiastic, and results-driven Fire Alarm Technician to become a part of our incredible culture. In this position, you will be responsible for installing, programming, conducting system start-up and testing, commissioning, and providing customer training. You will also handle all necessary project documentation, including those for more complex assignments. As a Fire Alarm Technician, you will work within a dynamic team that grows alongside Convergint.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are:

You take pride in delivering exceptional service to customers, colleagues, and communities. You embody integrity, accountability, and a commitment to continuous growth. You are looking to be part of a workplace that values inclusivity and empowers you to bring your best self to both work and life. If you are driven to succeed and want to contribute as an outstanding Fire Alarm Technician, we want to hear from you.

Who We Are:

With two decades of consistent growth and outstanding performance, our mission is to be our customers’ preferred service provider. We recognize diversity as a key element in achieving this goal. Built on a strong foundation of 10 Values and Beliefs, our culture makes us the #1 global service-based systems integrator. We take great pride in providing solutions that protect lives and assets in the communities we serve.

What You’ll Do:

• At Convergint, our greatest asset is our people! Every team member is encouraged to take part in our Recruit Awesome People program, helping us attract top talent by sharing our colleague-first culture.
• Install, program, test, repair, and service various systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed. Serve as the main point of contact for technical support and training, ensuring high customer satisfaction.
• Read and interpret blueprints, schematics, manuals, and other specifications to determine the appropriate installation procedures. Assistance may be required for more complex specifications.
• Utilize knowledge of electronics to interpret manuals, schematics, and wiring diagrams while diagnosing and resolving equipment issues using standard test instruments and hand tools.
• Possess a working understanding of building, mechanical, sprinkler, and fire codes.
• Provide mentorship and guidance to less experienced colleagues, fostering a learning environment.
• Operate systems to showcase equipment functionality, commission new systems, analyze performance, and troubleshoot malfunctions. Develop routine system programs.
• Serve as the customer’s preferred service provider, ensuring Convergint remains their first choice for service and support.
• Collaborate with engineering personnel to troubleshoot unique system challenges related to operation, maintenance, and warranty work.
• Offer insights to management on customer satisfaction, product performance, installation techniques, and potential product enhancements.
• Execute technical aspects of various projects, including programming, graphics development, system start-up, certification testing, customer training, documentation, and ongoing technical support.
• Identify project risks, communicate them to relevant parties, and assist in developing strategies to minimize impact, maintaining cost and timeline control.
• Work alongside the Fire Alarm Designer to ensure systems meet all applicable codes and standards.
• Partner with the Project Manager and/or Operations Manager to oversee project coordination, assess quality, suggest scope improvements, and identify ways to enhance customer satisfaction.
• Perform other duties and responsibilities as assigned.

What You’ll Need

• Outstanding customer focus and ability to work under pressure, always prioritizing customer needs.
• Ability to simplify complex technical concepts for a non-technical audience.
• Willingness to expand technical knowledge related to fire alarm systems and electronic security systems.
• Self-motivated with the ability to work independently.
• Strong understanding of electronics, including Ohm’s law, resistor color codes, and relay logic for controlling third-party equipment.
• Proficiency in mechanical and electrical tasks, including working with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
• Experience with programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of moderate complexity.
• Drive to obtain necessary certifications and licensing related to products, industry, and regional requirements.
• Desire to mentor and support the growth of less experienced colleagues.
• A valid driver’s license with a clean driving record.
• NICET Level II certification in Fire Alarm Systems.
• Low voltage electrical license, as mandated by local or state authorities.
• Ability to regularly travel to job sites, with minimal overnight travel required.

Company Benefits and Perks:

At Convergint, we cultivate an inclusive environment where individuals from diverse backgrounds can maximize their potential. We provide a range of exceptional benefits, including:

• Company Holidays & Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plans
• Life Insurance & Disability Plans
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition Reimbursement
• Competitive Salary and Compensation Plan
• Vehicle Reimbursement Plan
• Corporate Social Responsibility Day
• And much more!

Requirements:

• Education: High School Diploma, GED, or equivalent experience.
• Experience: 3-5 years in relevant field service.

Convergint is committed to fostering a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers page to learn more about our company and the exciting opportunities available.

Qualifications

Education

• High School Diploma or equivalent (Required)

Licenses & Certifications

• Valid Driver’s License (Required)

Experience

• 3-5 years in relevant field service (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own pay or the pay of another employee or applicant, except as permitted by law. 41 CFR 60-1.35(c)